When you contact Clayhall Tutors, we only ask for the information we need to respond to your enquiry and arrange tutoring or application support.
What we collect
Our enquiry form may collect your name, email address, phone number, year group, subject and anything you choose to include in your message. If you contact us by WhatsApp or email, we will also receive the details you send through those services.
How we use it
We use this information to reply to enquiries, discuss suitable support, arrange sessions and keep the basic records needed to provide our services. We do not sell your personal information or use enquiry details for unrelated marketing.
How it is handled
Website form submissions are processed through Netlify and sent to our Clayhall Tutors email account. Messages sent through WhatsApp are also handled through WhatsApp's service. These providers may process data under their own privacy terms.
How long we keep it
We keep enquiry and tutoring information only for as long as it is reasonably needed for the enquiry, our working relationship and any legal or administrative requirements. Information that is no longer needed is deleted or securely disposed of.
Your rights
UK data protection law gives you rights over your personal information, including asking for a copy, asking us to correct inaccurate information and, in some circumstances, asking for it to be deleted or restricting how it is used. To ask a privacy question or make a request, email clayhalltutors@gmail.com. You can also raise concerns with the Information Commissioner's Office.
Last updated: September 2026. This notice may be updated if the way we collect or use information changes.